The Real Cost of Missed Turns

A 3-Part Series for Multifamily Operators Who Are Tired of Playing Catch-Up

Part 1: How Much Are Missed Turns Really Costing You?

Every vacant day after move-out is a leak in your bottom line.

If your rent is $1,500/month, you’re losing about $50/day for every unit not rent-ready. That adds up... fast.

Now zoom out:

• A 3-day delay across 10 turns? That’s $1,500 in rent loss.
• 20 turns per month with the same delay? That’s $3,000/month or $36,000/year, and that’s just rent.

What’s harder to measure but just as costly:

• Vendors get frustrated and take other jobs
• Maintenance staff gets stretched chasing down info
• Regional managers burn time micromanaging approvals that should be automated

Most teams chalk it up as “normal delays.” But these aren’t just operational headaches, they’re silent margin killers.

Part 2: Why Even Good Teams Struggle With Turns

Here’s the truth: 90% of turn delays aren’t about labor, they’re about lack of clarity.



Most systems break down because they rely on:

• Texts, emails, or spreadsheets for scopes
• Verbal approvals or “I thought we already approved that” conversations
• Incomplete info, missing photos, appliance statuses, or unit notes
• Vendors waiting for green lights that never come

The result?

• Everyone is working hard, but no one’s aligned
• Units stall in limbo because the next step isn’t clear
• Accountability disappears, and people default to finger-pointing

This isn’t a training issue. It’s a visibility and structure issue. Good people can’t outperform bad systems.

Part 3: What a Healthy Turn Process Actually Looks Like

Great turn processes don’t need to be complicated, they need to be consistent.

Here’s what high-performing operators have dialed in:

• Standardized intake: Requests that include unit type, scope details, photos, and asset statuses, all in one place
• Automated approvals: Clear routing to the right people, no bottlenecks
• Scoped before scheduled: No vendor walks into a unit without knowing exactly what’s needed
• Smart notifications: Only notify when the request is approved and ready for action
• Centralized tracking: One view of what’s pending, approved, or completed—no more chasing updates

These steps give your team margin to breathe, and confidence to move faster.

At Renowyze, we’ve built this flow into the core of the platform. But even if you’re using pen and paper, the structure matters more than the tool.

If your teams are constantly in reactive mode, this is the blueprint for getting ahead, and staying there.